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Before shipping your media, please print & complete the Free
Evaluation Request |
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Form by clicking on the link below. Please include
this form in the box with your |
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failed media. This form will assist us with your
recovery. |
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Free Evaluation Request Form |
Download Adobe Reader |
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(PDF Format) |
(if you cannot
open the form) |
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We
request that you remove your media before shipping it to us.
However, if this is |
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not possible, you may mail the equipment to us with the
media intact. (Please |
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contact us for instructions if needed). To avoid
damage to your media from static, |
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please enclose your media in an anti-static bag if possible.
Alternatively, you may |
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use a ziplock storage bag. |
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Place your media in a
cardboard box that is at a minimum double the size of the |
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media. Package the media with bubble wrap or heavy
foam padding that is several |
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inches thick.
Please do not use styrofoam peanuts as they will attract
static.
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Please include the Free Evaluation Request Form discussed
above. If you are |
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having trouble accessing this form, we will be happy to fax
a copy to you. |
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Securely tape the package and label the outside of the box
as "FRAGILE". Ensure |
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the
label is firmly attached to keep it from being removed
during shipping. Please
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ship your
package to the following address: |
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ReWave Hard Drive Recovery |
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Attention: Data Recovery Lab |
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555 Pitts School Rd, Suite B |
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Pitts School Business Park |
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Concord, NC 28027 |
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AFTER WE RECEIVE YOUR MEDIA |
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ReWave will contact you with the evaluation results and
estimated time for your data recovery |
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to
be complete. We will then request your permission to
proceed with the recovery. The |
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turnaround time is generally 1-5 days, however we do
offer priority service for cases which |
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are time sensitive.
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